The Tools You Need To Have A Successful Difficult ConversationÂ
Learn how to turn every difficult conversation into a productive, collaborative, learning conversation.Â
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15 MODULES
15 Individual video modules each with practical, actionable steps to apply immediately.
ON-DEMAND
Watch and learn at your pace and on any device. Start where you left off.
ONLINE COMMUNITY
Free online community to ask questions and receive guidance at no additional cost.
The Problem
Difficult conversations are challenging because they involve high stakes, opposing viewpoints, and strong emotions. These factors often lead to potential conflict, stress, and uneasiness.
The Solution
Our "Difficult Conversations – How to Talk About What Matters in a Way That Really Matters" workshop will equip you with the skills and techniques needed to handle these critical interactions with tact, empathy, and effectiveness.
The Result
Improve your ability to engage in high-stakes conversations with confidence and empathy. Strengthen relationships, build trust, and foster a positive, problem-solving environment.
DIFFICULT CONVERSATIONS
How to talk about what matters in a way that matters!
Key Objectives:
- Identify Core Issues: Understand the three primary problems that make conversations difficult.
- Prepare Effectively: Learn how to prepare for each conversation to ensure a positive outcome.
- Shift the Focus: Master the three keys to turning a difficult conversation into a learning conversation.
- Navigate Skillfully: Apply the six steps to effectively manage and navigate through challenging discussions.
- Follow Through: Define the necessary steps to take after a learning conversation to ensure lasting positive impact.
The Tools You Need To Have A Successful Difficult Conversation
15 ON-DEMAND MODULES
- Introduction to Difficult Conversations.
- Why do we avoid Difficult Conversations?
- The 3 conversations within each Difficult Conversation.
- The "What Happened" Conversation.
- The "How Do I Feel" Conversation.
- The "How Do I Look" Conversation.
- The 7 steps to creating a Learning Conversation.
- Step #1: Define the Purpose.
- Step #2: Begin from the Third Story.
- Step #3: Extend an Invitation.
- Step #4: Listen from the Inside Out.
- Step #5: Speak for Yourself.
- Step #6: Reframe the Discussion.
- Step #7: Take the Lead in Problem Solving.
- Summary
Next Steps
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Your Instructor
Steve Lowisz is the Founder and Chief Guide of the Lowisz Leadership Institute. With more than 3 decades of leadership experience, Steve is a 2 time TedX Speaker, International Keynote Speaker, 5 Time Entrepreneur, best selling author, and Coach to CEO's and Executives across the nation. Â
Steve's purpose is to share his experiences and practical frameworks with other leaders focused on creating engaging, results driven organizations.
