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Introduction to Difficult Conversations

Introduction to Difficult Conversation

Why Do We Avoid Difficult Conversations?

The 3 Conversations in each Difficult Conversation

The "What Happened" Conversation

The "How do I Feel" Conversation

The "How do I Look" Conversation

The 3 Conversation in each Difficult Conversation

7 Steps to Creating a Learning Conversation

Define the Purpose

Begin from the Third Story

Extend an Invitation

Listen from the Inside Out

Speak for Yourself

Reframe the Discussion

Take the Lead in Problem Solving

Creating a Learning Conversation

Bringing it all Together

Summary

<h3 id="e6b1f525-1be7-4626-8679-cd7f183edbc2" data-toc-id="e6b1f525-1be7-4626-8679-cd7f183edbc2">Master the art of turning Difficult Conversations in Learning Conversations.&nbsp;&nbsp;</h3>Do you dread difficult conversations? Whether it's with a team member, colleague, or client, we all face moments where we need to address challenging issues. Yet, fear, ego, or a lack of clarity often holds us back, leading to unresolved tensions and missed opportunities for growth.The "7 Steps to Mastering Difficult Conversations" course, led by leadership expert Steve Lowisz, transforms the way you approach these interactions. Rather than avoiding conflict, you’ll learn how to turn tough conversations into powerful learning moments that build trust and drive collaboration.<h4 id="d7465ff0-394f-4052-8089-68f0aa7de1e1" data-toc-id="d7465ff0-394f-4052-8089-68f0aa7de1e1">Why This Course Matters:</h4>This course teaches a unique 7-Step Framework that guides you through every stage of a difficult conversation. With this proven approach, you’ll no longer feel anxious or unprepared. Instead, you’ll gain the tools to approach conversations with confidence, creating solutions that work for everyone involved.<h4 id="ce1fcb74-342e-43e1-b92e-e45a2c215809" data-toc-id="ce1fcb74-342e-43e1-b92e-e45a2c215809">Key Learnings Include:</h4><ul><li>The Three Conversations: Understand the deeper layers behind every conflict—what happened, how you feel, and how it impacts your self-image.</li><li>The 7 Steps to Success:<ol><li>Define the Purpose: Clarify what you want to achieve and ensure it aligns with mutual goals.</li><li>Start from the Third Story: Approach the conversation neutrally, like a mediator.</li><li>Extend an Invitation: Create a collaborative tone from the beginning.</li><li>Listen from the Inside Out: Hear their story fully to uncover underlying emotions.</li><li>Speak for Yourself: Clearly and calmly express your perspective without blame or exaggeration.</li><li>Reframe the Discussion: Redirect the focus from conflict to constructive problem-solving.</li><li>Take the Lead in Problem-Solving: Guide both sides toward a resolution using actionable techniques.</li></ol></li><li>The Baker’s Dozen Questions: A powerful tool for exploring solutions collaboratively by asking the right questions.</li><li>How to Turn Conversations into Trust-Building Moments: Replace resentment and confusion with clarity and connection.</li></ul><h4 id="f6ed9f41-a328-4e1b-8d34-061e25de6524" data-toc-id="f6ed9f41-a328-4e1b-8d34-061e25de6524">Why You’ll Love This Course:</h4><ul><li>Practical and Actionable: Each module equips you with skills you can use immediately.</li><li>Confidence-Boosting: Eliminate the fear of confrontation by following a clear, step-by-step process.</li><li>Stronger Relationships: Learn to engage others in meaningful dialogue that builds trust, not animosity.</li></ul><h4 id="3c4ace26-4ddc-4099-a282-69143d8f506d" data-toc-id="3c4ace26-4ddc-4099-a282-69143d8f506d">Take Action Now:</h4>Don’t let another difficult conversation become a missed opportunity. For only $79, you’ll gain lifetime access to this transformative course, complete with:<ul><li>15 concise, easy-to-follow modules</li><li>A workbook for actionable insights</li><li>Access to the exclusive Lowisz Leadership online community for additional resources and live sessions.</li></ul>Start turning challenging conversations into learning conversations that strengthen relationships and drive results.Enroll today and transform the way you communicate.

No one enjoys difficult conversations, but what if you could approach them with confidence? Learn 7 components of a successful conversation, address emotions, foster understanding, and collaborate on solutions. 15 short modules. 2 hrs, 5 mins total. PDF.

Course content

Difficult Conversations - How to Talk About What Matters in a Way That Matters

Steve Lowisz

What you will learn